We always state an estimated delivery time on our website.These times vary due to different shipping practices, delivery location and the amount of currency you order. Products may be delivered in separate shipments.To check the delivery status of your order click here and type in your order number and avatar name.We deliver 24 hour a day, 7 days a week. We cannot determine exact delivery time, but we can tell you if it has been shipped, and whether or not there are any problems with your order that have been reported to us. If you need to specify a delivery date/time for your order, please call 1-877-879-9648 to discuss this with an associate.
Buy in large quantities and you can save even more. Simply call 1-877-879-9648 to see if you qualify for a volume discount.
Most orders are transmitted almost immediately to the virtual avatar provided and we may not be able to cancel your order.
If you want to cancel your order prior to the delivery, please call 1-877-879-9648 or contact our online support as soon as you can.
If you have a problem with your order, please call us at 1-877-879-9648 or contact our online support if you need assistance with you order.
If there are any issues with your order, you will be contacted by a customer service representative.
PHSell.com accepts Paypal and Wester Union payments.If you prefer, you may pay using your paypal account. Paypal lets you pay quickly and easily with your bank account, Visa, MC, Discover, Amex, Dinners Club, or even e-check. Setting up a paypal account is free on their website. If you want to make a one-time payment using Amex, Dinner's club or your checking account, you can simply click on the 'click here' button next to 'do not have a paypal account' from the payment page. To pay via paypal simply select 'paypal' from our order forms and you'll be taken directly to our paypal payment page.
Please note: we cannot deliver currency paid with an e-check until the e-check clears which can take 3-5 business days, subject to Paypal's policies
Western Union payments we can usually retrieve within 24 hours. Because western union payments have to be physically picked up, unexpected delays caused by western union can occur, so we cannot gaurentee a particular time frame. Please email us for western union payment info and specifics. Western union payments can be done online. Check out the Western Union website for details.
Address verification is a precautionary measure PHSell.com performs to ensure your safety and deter fraudulent activity. The nature of online shopping does not permit us to request a traditional form of identification, such as a driver's license, like a standard brick & mortar store. We instead conduct address verification through your payment processor to confirm your identify and verify the validity of your purchase, ultimately protecting your credit and privacy.
PHSell.com is tough on fraud. If you seek to fraud us we will fight back by giving any information we have about you to the appropriate authorities. PHSell.com has several times assisted in police investigations resulting in convictions for fraud offenders. We do keep on file location information including IP addresses, that can be used with subpena power to pinpoint the exact location/time of a fraudulent order. See what is being done about internet fraud. Its not worth having the FBI and the police show up at your door for a few virtual items -- don't do it.